Jet2.com Cabin Crew Training
I would like to start this blog by saying a huge thank you to Jet2.com for letting me visit the SIM centre to experience cabin crew training! #Jet2.com (Scroll down for videos!)
I drove up to Leeds Bradford with my dad to the Jet2.com training centre at 9:00 AM on the 9th of September to arrive at the centre for 12:00 for the training.
In total, the training session was 2h30 minutes long.
James and Louise took me around the centre and I got to: do the safety demonstration, open the Boeing 737-800 and Boeing 757-200 door, slide down the B737 and B757 evacuation slides, serve coffee and tea in the customer service mock-up cabin, learn about pilot incapacitation, fight a fire in both and over head locker and on a seat, wear a smoke hood and learnt how to correctly fit one, use a BCF (a pressurised water one as BCF's are highly toxic!), learnt how to operate and use an aircraft wheelchair, saw a flight simulator, did a fire in the cabin exercise, learnt how to find passengers who are unconscious in a smoke filled cabin, did a mock emergency landing exercise, did a PA and learnt about uniform standards and Jet2.com's expectations and why they are such a good company. (High levels of customer service.)
When I arrived, I was met by Louise and James who are cabin crew and cabin crew trainers for the airline. We then went through to the cabin crew and pilot training centre and had a tour of the whole place. After the tour we proceeded to the cabin trainer where I watched the trainers do the safety demonstration and after that I gave it my best shot. (post continues down below)
After doing the safety demo, we discussed how you communicate to passengers who are not listening or paying attention to the safety demo and how to get them too listen. We also discussed why we do a safety demo and how to position your self when doing it. (Feet planted apart so you do not fall over when the aircraft is moving away from the stand and taxiing).
We then had a look at the on board wheelchair. The wheelchair is tiny and can hold up to 23 stone! It is mainly used for pushing passengers with reduced mobility to the bathroom and back. I also learnt how to operate it and pack it away again and how to return passengers to their seat. (I also learnt how to open the end arm rest.) To return passengers to their seat, you have to keep the wheelchair facing forwards by moving backwards through the aisle. You also have two crew operating the chair; one to drive it and the other one to keep the passenger entertained and to ask other customers to tuck their legs and arms in.
After that, we moved on to emergency situations and fires. James and I, took the training smoke hoods down from the overhead bin and put them on in a praying motion and then back of the head to the front of the head.
James then put on the fire gloves and we went outside of the trainer and let Louise fill the cabin with smoke. We then entered the cabin and tried to figure out the source of the fire and then I got the BCF and handed it to James he then extinguished the fire and we then checked for other fires throughout the cabin. I then passed him a torch and some water to double check the fire was out.
Then we heard the announcement to take our seats for landing. We removed our smoke hoods stowed our equipment and fastened our seatbelts on the jump seat.
The command that came from the cockpit next was 'Brace, Brace!' so we then started our commands and adopted the crew brace position. Then we landed and evacuated on water!
After that, we then checked the cabin before leaving to ensure that every passenger had left the aircraft. I found a passenger in the toilet and in their seat. (Post continues below)
In the cabin trainer, there is a door that is the same weight as a Boeing B737 door and is an exact replica.
The doors give a lot of force when they are pulled back in during closing however to open the is so much fun!
Then we headed to the slides to experience how fast they were. The slides are quite high but are easy to get down from as all you needed to do was to lean far forward and keep your arms across your chest and on your shoulders. DO NOT PUT YOUR ARMS DOWN!
When you reach the bottom you have to remember to let the force make you run forward as if you put your feet down too early, you could fall flat on your face!
We then proceeded to the customer service training cabin trainer to check out the galley equipment and customer service and food service skills.
|''Any drinks or snacks?''|
After that, we went to the B757-200 door trainer to try out opening the door, this door is more heavier than the B737 door and is a tiny bit bigger.
Finally, a big thank you to Jet2.com for having me and thanks to
|James and Louise; Thank You!|
OPENING THE B737-800 SERIES DOOR
JET2.COM PART ANNOUNCEMENT